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International Journal of Supply and Operations Management، جلد ۳، شماره ۳، صفحات ۱۴۶۶-۱۴۸۵
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژههای فارسی مقاله |
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| عنوان انگلیسی |
The Identifying, Evaluating and Prioritizing the Factors Affecting Customers’ Satisfaction with E-service Centers of Iran's Police |
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| چکیده انگلیسی مقاله |
The present research is classified as an applied one employing a descriptive survey design to describe the status quo of the factors affecting customers’ satisfaction with the E-service centers of Iran’s police, known as 10 + police centers. The research population involves all the costumers of the 10+ police centers, among which 420 individuals were chosen through simple random sampling technique. Furthermore, 45 10 + police service centers were selected with probability proportional to size. After Determining the validity and reliability of the researcher-made questionnaire, it has been used to collect the required data. Then, a conceptual model was developed using the theoretical framework and background literature. After that, SPSS software was used to examine and make an analysis of the research hypothesises. The findings indicate that all the identified indices to the customers’ satisfaction with the 10 + police e- service centers (including trust and confidence, staff performance, system facility, environmental facility, basic amenity, providing sufficient notification, time and cost, easy access to the office) have an effect on the customers’ satisfaction. In the end, some practical suggestions were made for an improvement in the satisfaction level of the customers to the 10 + police e- service centers. |
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| کلیدواژههای انگلیسی مقاله |
10 +police , Measuring the Customer Satisfaction , Improvement in Quality of the Services , |
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| نویسندگان مقاله |
| Seyed Ali Ziaee Azimi
Faculty of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
| Mohammad Saidi-Mehrabad
Faculty of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
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| نشانی اینترنتی |
http://system.khu.ac.ir/ijsom/browse.php?a_code=A-10-721-1&slc_lang=fa&sid=1 |
| فایل مقاله |
فایلی برای مقاله ذخیره نشده است |
| کد مقاله (doi) |
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| زبان مقاله منتشر شده |
fa |
| موضوعات مقاله منتشر شده |
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| نوع مقاله منتشر شده |
Case Study |
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