International Journal of Supply and Operations Management، جلد ۳، شماره ۱، صفحات ۱۱۰۲-۱۱۱۱
عنوان فارسی An Empirical Investigation of the Universal Effectiveness of Quality Management Practices: A Structural Equation Modeling Approach
چکیده فارسی مقاله Institutional theory argues that the isomorphic nature of quality management (QM) practices leads to similar QM implementation and performance among QM-embedded firms. However, contingency theory questions such 'universal effectiveness of QM practices'. Considering these conflicting arguments, this study tests samples from the U.S. and China to examine whether the 'universal effectiveness of QM practices’ across national boundaries actually exists. First, the confirmatory factor analysis was performed to examine the validity of the survey instruments developed in this study. Then, the hypotheses were tested using the structural equation modeling (SEM) analysis. The SEM test results indicated that the positive effect of behavioral QM on firm performance was more significant in the U.S. sample than in the China sample. The test results also presented that the relative effect of behavioral QM versus technical QM on firm performance was noticeably different in service firms, according to national economic maturity. The study’s findings demonstrated that a firm's contingency factors, such as national economic maturity and industry type, could result in the heterogeneous implementation of the firm’s TQM program; consequently, the findings weakened the 'universal effectiveness of QM practices'.
کلیدواژه‌های فارسی مقاله Quality management ، Contingency theory ، Survey research ، Factor analysis ، Structural equation modeling ،
عنوان انگلیسی An Empirical Investigation of the Universal Effectiveness of Quality Management Practices: A Structural Equation Modeling Approach
چکیده انگلیسی مقاله Institutional theory argues that the isomorphic nature of quality management (QM) practices leads to similar QM implementation and performance among QM-embedded firms. However, contingency theory questions such 'universal effectiveness of QM practices'. Considering these conflicting arguments, this study tests samples from the U.S. and China to examine whether the 'universal effectiveness of QM practices’ across national boundaries actually exists. First, the confirmatory factor analysis was performed to examine the validity of the survey instruments developed in this study. Then, the hypotheses were tested using the structural equation modeling (SEM) analysis. The SEM test results indicated that the positive effect of behavioral QM on firm performance was more significant in the U.S. sample than in the China sample. The test results also presented that the relative effect of behavioral QM versus technical QM on firm performance was noticeably different in service firms, according to national economic maturity. The study’s findings demonstrated that a firm's contingency factors, such as national economic maturity and industry type, could result in the heterogeneous implementation of the firm’s TQM program; consequently, the findings weakened the 'universal effectiveness of QM practices'.
کلیدواژه‌های انگلیسی مقاله Quality management , Contingency theory , Survey research , Factor analysis , Structural equation modeling ,
نویسندگان مقاله | young sik cho
college of business, jackson state university, mississippi, usa


| ramin maysami
college of business, jackson state university, mississippi, usa


| joo jung
college of business and entrepreneurship, the university of texas, usa


| c. christopher lee
school of business, central connecticut state university, usa
نشانی اینترنتی http://system.khu.ac.ir/ijsom/browse.php?a_code=A-10-100-70&slc_lang=en&sid=en
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کد مقاله (doi)
زبان مقاله منتشر شده en
موضوعات مقاله منتشر شده Artificial intelligence & expert system
نوع مقاله منتشر شده Research paper
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